- What is Hailo?
- Why should I use Hailo?
- Is my personal information secure?
- Can I come and work at Hailo?
- How much does it cost?
- How can I contact Hailo?
The Hailo service
- Can I pay by credit or debit card?
- Does it work on an iPad?
- Can I book by calling a phone number or SMS?
- Can I set up more than one account (e.g. business and personal)?
- Can I add the same credit or debit card to multiple Hailo accounts?
- Can I book a ride for a friend?
- I'm going to the airport, can I use Hailo
- What do Hailo taxis look like?
- What is the minimum fare?
- How can my business and employees get the best out of Hailo?
- Will my driver wait for me?
Ordering a Hailo ride
- How do I request a car?
- Should I tip my driver? How much?
- I've moved from my booked pickup location, what do I do?
- How do I contact my driver?
- I have special pick up requirements, what do I do?
- I can't find my car?
- Can I change my tip for a particular journey?
- The app isn't finding my exact location - what do I do?
- Why should I rate my driver?
- How do I know which car is for me?
- Can I cancel my taxi?
- I'm stuck inside, how long will the taxi wait for me?
- When do I pay the driver?
- How do I add a credit or debit card?
- Can I claim back VAT on my trip?
- I have a question about charges on my account
- How do I set my auto tip?
- I love Hailo, how can I spread the word?
- Can I view previous journeys?
- I've changed my phone number, how do I update the app?
- I'd like to use a different email address, how can I change the one I have registered?
- How do I change my password?
- I'd like to use a different credit card?
- Can I register multiple credit cards?
- I have a promotional code - how do I redeem it?
- I'm a wheelchair user, can I display this in my preferences?
I have a question about my journey
- Why can't I find any drivers in my area?
- My car has not arrived
- My card was charged but my car never arrived?
- I've been charged for a journey I don't remember
- I forgot to rate my driver, can you do it on my behalf?
- I have a complaint about my driver. What can I do?
- I got in the wrong cab
- I cancelled my cab but my card has still been charged
- The driver had his meter on when I boarded?
- I have a question about my fare
- I've left something in a taxi, how can I get it back?